Category Archives: tiles

When good service turns out to be bad service!

We finally have the gas connected today, which was expected to be the thing that held us up, but wait……. there’s more. The re-powder coating of our pressed metal splash backs has gone awry again. The colour recommended to us by Period Details can’t be done. Why was it recommended if it couldn’t be done?! And why has it taken so long to tell us?! The turn around time to re-powder coat was supposed to be 1 week – 3 weeks ago! I am PISSED OFF! That is NOT good customer service, and Period Details won’t be getting any more of my business!

I’m away from home at the moment, so hubby has had to choose a new colour. This colour is also from a range of Dulux colours recommended by Period Details, so let’s hope they can get this one right!

Kitchen, Pantry and Laundry Splashback Colour (3rd choice)
Kitchen, Pantry and Laundry Splashback Colour (3rd choice)
Share

A few minor disasters

The day before the water damage occurred, hubby asked me to come and look at the limestone flooring. The sealant had been applied and it looked terrible. Our builder was experimenting with other sealants, but the one that was used was recommended by the tiling company. After a bit of research the two options were for what caused it were chemical residue rising to the surface or grout being spread over the tiles with the sealant.  The later seemed more likely, and the tiling company agreed.  The other option was that it was too cold when applied.  So our builder now has some tile cleaner to remove it all before the tiles are resealed.

Tiles before sealing
Tiles before sealing

 

Tiles after Sealing
Tiles after Sealing
Tiles after Sealing
Tiles after Sealing

The other mishap was discovered today.  Our builder needed to order some more of the main skirting boards.  When they were delivered they didn’t match the skirtings already installed.  The supplier came on site to investigate and it turns out they supplied the wrong one the first time.  They have offered to provide the labour to fix the problem, so now I need to go and have a look tomorrow and see whether the ones fitted are OK, or if we take the extra time to have them replaced with the correct boards.

And finally, we arranged for the gas connection this week.  It turns out we should have done it about 6 weeks ago.  It takes 4 – 6 weeks to connect, and then the meter can be ordered.

 

Share